Abbi Khan
Patient Services Administrator
Formerly a Customer Service Manager in utilities, Abbi Khan embraced a career change to work closer to home and make a real impact. Now, she’s dedicated to helping people fulfil their dream of having children, finding it far more rewarding than dealing with gas and electricity.
In her role, Abbi handles patient consultations, offers guidance on treatments, and provides empathetic support. She understands that each patient’s journey is unique and is committed to assisting them along their fertility journey.
Abbi and her team also support patients during challenging times, offering compassionate guidance after unsuccessful treatments and connecting them with counselling services.
Abbi says, “Each patient that comes through is wanting the same outcome, and you just can’t help but be excited for them. It’s such a different feeling coming home now. When I think back about my day, it’s fulfilling to know that we’re helping people with one of the most important things that matter to them in their lives.”
Patient reviews you can trust
Genuine experiences from real patients. See why so many trust us with their fertility care.
“We went to an open evening at Bourn Hall Wickford and came away feeling really positive about the place. The staff were really friendly and the presentation was clear about the statistics regarding success rates and live birth rates; their data was very transparent. We came away feeling like we would really be looked after.”
Katy and Leigh are parents to Charlie after IVF
Patient 2023
“We chose to make an appointment at Bourn Hall Wickford because of the favourable reviews. When we got there and met the staff they were just so lovely, making us feel welcome and explaining to us what tests would need to be done and what our options were; we just thought ‘yes, let’s get the ball rolling!”
Jess and Fran are mums to Nathan after IVF with donor sperm
Patient 2023