Support
Our professional counsellors and Fertility Support Group are available to offer you support every step of the way.
We understand that IVF and fertility treatment can be difficult, and its twists and turns can be problematic, so, as an IVF patient with Bourn Hall, you have access to free counselling sessions.
Wherever you are on your journey, you are not alone. Our medical, nursing staff and independent counsellors are only a phone call away.
Page Guide
We understand that fertility treatment can be a complex and emotional journey. Our team is dedicated to providing you with all the information and support you need throughout the process.
How it works
Counselling
Our counsellors can help you with decision-making about the implications of your treatments and offer emotional support at every stage of your treatment with us.
Sometimes, your initial consultation may mean that our advice isn’t what you’d hoped to hear – but we wouldn’t want you to go through the emotional and financial expense of IVF when the odds are too highly stacked against you. In these situations, we’re committed to offering you support and counselling.
Click here to read more about our counsellors.
To join the group, please register through our events page and choose the meetings you wish to attend – you are welcome to join as many as you wish. Once registered, you will receive further information and the details for joining the group via Zoom.
Here’s what some patients have to say about the group:
“It was nice to be able to meet people in the same situation. The speaker nights were really helpful, especially from the embryology team. It gave a better insight as to what goes on behind the scenes and helped us understand the treatment a lot more.”
“It was good getting to know other couples going through similar experiences – finding out you are not alone.”
“We found the meetings invaluable in their support.”
“It was good to hear different experiences from other patients.”
Our counsellors can refer you to other partner support organisations if required, and you can also access more information and support in our blog.
Bourn Hall is signed up to the Fertility Network UK’s Patient Pledge initiative that commits us to provide exceptional emotional support to patients at all stages of their journey. Fertility Network UK also has support groups running across the UK that are aimed at specific communities. You can view the groups and meetings available here.
If you have any questions or require more information about support group events, please contact our team on fertilitysupport@bourn-hall.com.
Fertility support is not just about treatment. For many people, it’s also about having clear information, time to ask questions and reassurance that they are not navigating decisions alone. Some find the right starting point through NHS services, while others look to private clinics for greater flexibility or continuity of care.
At Bourn Hall, fertility support is designed to be accessible and personal. Patients can access care through our network of clinics, alongside clear online guides and resources that explain fertility testing, treatment options and next steps in a calm, supportive way. This means you can explore your options gradually, with trusted information available whether you’re ready to begin treatment or simply seeking clarity.
Flexible Pricing Options
To help make your treatment affordable and achievable, we offer fixed price treatment package options and a variety of finance solutions for patients looking to spread all or part of the cost of their treatment.
Explore our prices
Discover our prices and finance options, making treatments more accessible for you.
Book a 15 minute Discovery call
Schedule a Discovery call to find out which tests and treatments are right for you.
Fertility funding partners we work with:
Our IVF success rates
At Bourn Hall, you can be assured of the best chances of having a baby within the shortest possible time. If you are under 35, you have a 72% chance of falling pregnant within one year.
*Data from 2025
If you are under 35, you have a 72% chance of falling pregnant within one year.
If you are 35-37 years old and you continue treatment with Bourn Hall, you have a 64% chance of getting pregnant within one year.
If you are a female aged over 40 and you continue treatment with Bourn Hall, you have about a 50% chance of getting pregnant within one year.
Success rates by age
At Bourn Hall, you can be assured of the best chances of having a baby within the shortest possible time. If you are under 35, you have a 72% chance of falling pregnant within one year.
*Data from 2025
Younger than 35
If you are under 35, you have a 72% chance of falling pregnant within one year.
35 to 39 years old
If you are 35-37 years old and you continue treatment with Bourn Hall, you have a 64% (58% for 38-39 year olds) chance of getting pregnant (pregnancy seen on scan) within one year.
40+ years old
If you are a female over 40 and you continue treatment with Bourn Hall, you have about a 50% chance of getting pregnant within one year.
Support at every stage
As one of the UK’s top fertility treatment centres, our values ensure we put our patients first.
Passion
Adaptability
Commitment
Teamwork and Collaboration
Our fertility milestones
1978
The world's first IVF baby
1980
Year founded by IVF pioneers
25000
Babies born through Bourn Hall
Patient reviews
Genuine experiences from real patients. See why so many trust us with their fertility care.
“We went to an open evening at Bourn Hall Wickford and came away feeling really positive about the place. The staff were really friendly and the presentation was clear about the statistics regarding success rates and live birth rates; their data was very transparent. We came away feeling like we would really be looked after.”
Katy and Leigh are parents to Charlie after IVF
Patient 2023
“We chose to make an appointment at Bourn Hall Wickford because of the favourable reviews. When we got there and met the staff they were just so lovely, making us feel welcome and explaining to us what tests would need to be done and what our options were; we just thought ‘yes, let’s get the ball rolling!”
Jess and Fran are mums to Nathan after IVF with donor sperm
Patient 2023
Patient stories
Our patients are at the heart of everything we do, and we are always inspired by the success stories they have to share. Hear directly from our previous patients as they share their unique journeys to parenthood.
April & Giacomo’s Fertility Journey: Overcoming Male Factor Infertility Challenges
April and Giacomo’s journey to parenthood was filled with uncertainty, waiting, and emotional challenges, but throughout it…
From Challenges to Joy
Every fertility journey is different, and for Kim and her husband, the path to parenthood brought both…
Sophie’s Journey to Motherhood: Becoming a Solo Mum with Donor Treatment
At Bourn Hall, we’re privileged to support people on every path to parenthood. Today, we’re sharing Sophie’s…
Upcoming fertility events
Join our experts at a range of events including support groups, webinars and open evenings.
Learn more about the options available to you, from fertility tests to treatments, and find answers to any questions you might have.
Related information
If you qualify for NHS-funded fertility treatment under the NHS Norfolk and Waveney Integrated Care Board, our fertility diagnostic pathway is the same as the services offered by your local NHS hospital but with much shorter waiting times and in an environment dedicated to fertility services.
Our male couples fertility testing package includes semen analysis tests for you both, a free 30-minute consultation with our fertility nutritionist and a private consultation.
We offer fertility health and wellbeing packages at our clinics in Cambridge, Norwich, Wickford, or at home. Our male package includes a semen analysis, a free 30-minute consultation with our fertility nutritionist, and personalised doctor-written report explaining your results.
Our female couples fertility testing package includes options to provide you both with results on your fertility. These include AMH blood tests for ovarian reserve; TSH to assess your thyroid stimulating hormone; an ultrasound scan; and personalised doctor-written report explaining your results.
Our female package includes the option of AMH blood tests for ovarian reserve; TSH to assess your thyroid stimulating hormone, an ultrasound scan; and personalised doctor-written report explaining your results. Additionally, we include a free 30-minute consultation with our fertility nutritionist to provide you with nutrition and lifestyle advice.
For heterosexual couples, our female and male fertility testing package includes the option of semen analysis; AMH blood tests for ovarian reserve; TSH to assess your thyroid stimulating hormone; ultrasound scan; and personalised doctor-written report explaining your results.
Once you’ve made the decision to extend your family, even thinking that you might have a fertility issue can be stressful. And for a man, the thought that your sperm might not be in tip-top condition is definitely a cause for concern.
Frequently asked questions
Your questions answered. Find clarity on every step of your fertility journey.
Our dedicated team provides comprehensive support, including medical care, counselling, legal advice, and emotional support throughout the entire journey.
We know that struggling to conceive is emotionally challenging, and that many patients feel their anxiety about fertility treatment has been amplified by the COVID-19 situation. We want all our patients to be able to access much-needed support during this truly difficult and uncertain time.
Our dedicated fertility nurses and patient Support Coordinators are available to support you and provide advice during your journey. Our nurses can also refer you to our independent fertility counsellors who are offering appointments by telephone, in-person or virtually.
One of our counsellors has also written several blogs to support your physical and emotional wellbeing including advice about coping with uncertainty to help you process your emotions.
Our Fertility Support Group, held virtually, is led by an independent fertility counsellor, and other members of our Bourn Hall family. Joining the group meeting gives you the opportunity to talk to other people experiencing infertility, with members supporting each other on what can be an emotional journey.
If you would like to join a group meeting, please register your interest via our events page and our In Treatment team will be in touch with further details of how to join.
Professional counselling and support for both women and men is available at all our East of England clinics. Our staff – nurses, doctors, embryologists and receptionists – will instinctively offer you support at every step of your journey to parenthood.
During your treatment our Patient Support Coordinator team are on hand to help you navigate your testing and treatment.
Our fertility Counsellors and our Patient Support Group are also on hand to support you during your treatment. You may find it helpful to talk your feelings through with one of our counsellors and others going through similar experiences.